Customer Support: +61(2) 8488 9988

Delivery

Please note we will be closed Christmas Day and Boxing Day however will resume dispatch of orders on Tuesday the 27th of January and be trading as usual from then on.  Merry Christmas! The Girls x

Please note all deliveries are now being dispatched from Sydney, Australia.  Shipping for any orders over $500 worldwide is FREE. Returns can still be made within the UK or within Australia.  If ordering from within the UK customers will not be liable for any extra import or VAT charges as these will be covered by Coco Ribbon. Please note shipping to the UK will now take 5-10 working days.

At Coco Ribbon we make every effort to ensure your purchase gets to you safely and in the most cost effective way possible. We endeavour to dispatch all orders within 24 hours Monday to Friday.

Your order will be packed and dispatched, provided:

  • The item you have chosen is in stock
  • The delivery address has been verified
  • Payment has been approved

Orders can be delivered to either business or residential addresses, however some packages will require a signature on receipt of delivery.  Please only specify a P.O. box for delivery if you have no other available option.  It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Coco Ribbon cannot take responsibility if a notification card is not left in any instance.

Delivery within Australia

FREE SHIPPING for orders over $500.00

Australia Post Parcel Post delivery:  2- 5 working days depending on location from Sydney $9.95 if ordered before 2pm 

Australian Post Express Post delivery: 1 - 3 working days depending on location from Sydney $14.95 if ordered before 2pm 

Coco Ribbon 'for little girls' orders will be sent standard Australia Post at a cost of $4.95 taking 1 - 5 working days to receive depending on proximity to Sydney

For the above orders must be placed before noon Monday to Friday. Orders are processed during working hours Monday to Friday so please allow the specified number of working days from placing your order to receipt of delivery. 

International Delivery

FREE SHIPPING for orders over $500.00

International Delivery AUS $14.95

Depending on your location, international delivery takes between 5 -10 working days.

If you would like your order sooner, we can arrange delivery by DHL but costings do vary.  To talk to us about your international order please either email hello@cocoribbon.com

Please note: cocoribbon.com is unable to calculate local customs and sales taxes with all international deliveries apart from deliveries made to the UK where all our prices are inclusive of any import duties or VAT charges. You may be notified by your local customs authority once your order has reached your country. They may calculate the total amount of customs and sales tax which may need to be paid before you receive your goods.

Please note there is the possibility of duty charges for all orders delivered outside Australia. Coco Ribbon is not responsible for paying these charges. 

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